10 Best IT Support, Help Desk Certifications & Courses 2024

For example, candidates who complete Google Career Certificates also gain direct access to job listings from over 150 Google-vetted US employers. You can get started with the beginner-friendly IT Support Google Professional Certificate. Entry-level help desk jobs can be an excellent way to enter the tech industry without experience. Help desk technicians are the first point of contact for anyone needing assistance with technical issues, from customers to fellow employees.

how to become a help desk engineer

Also there are courses to prepare for clearing CompTIA certification exams. Don’t think that you have to be “climbing the ladder.”  You don’t… it doesn’t equate to success or happiness. In fact, “climbing the ladder” could frustrate you and create unnecessary anxiety. If you love help desk and doing that job makes you happy, then do it and be the best at it.

Related Content

He explains that these abilities will provide great value to you and your organization throughout the entirety of your career. Hardware and software change, but your ability to communicate effectively and think critically does not. Help desk work is an excellent place to refine the soft skills that will serve you well as you progress in your career. These are the types of transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry.

Here are four ways working as a help desk technician can help prepare you for the IT career of your dreams. Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree.

How to become an IT support technician

They also design new network systems according to business needs and client specifications, running multiple diagnostic tests to ensure effectiveness before the release of final deliverables. An information engineer should help desk engineer have excellent technical skills, as well as a strong command of programming languages and system codes. The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers.

  • « escalate, » « provide technical assistance, » « help desk, » and « mac » are skills that commonly show up on help desk engineer resumes.
  • So somebody who puts in more time will be able to finish it much faster.
  • It also serves as an excellent option for those in need of retraining.
  • If you enjoy working with people and technology, a help desk job could be a great fit for you.
  • Cybrary provides free IT courses on Systems Administration covering most in-demand skills for the role of systems administrator.